Terms & Conditions

1. On-Site Visit & Diagnosis Policy

• Visit Charge: The on-site inspection charge applies as per the visit charges published on the Company's official website (for example: ₹682 for LT/AC motors, ₹872 for DC motors, etc.). This charge is strictly non-refundable. If the factory / Client declines to get the work done after the inspection, the visit charge remains payable in full.
• Technician Safety & Identification: Before on-site work begins, the factory management / Client is fully entitled to check the technician's or vendor's ID proof and the assignment notification issued by the Company.

2. Quotation, Parts & Spare Policy

• Approval: Repair work or replacement of spare parts will start only after written or online quotation (estimate) approval is received.
• Parts supplied by the factory / Client: If the factory / Client supplies spare parts, wires or cables itself, the Company will carry out labour work only, and no warranty is provided by the Company on those parts.
• Old scrap parts: If the factory / Client wants to take back the old burnt wire, copper or scrap parts removed during rewinding or repair, it must inform the Company before the job starts.

3. Service Warranty Policy

• Scope of Warranty: Warranty is given only on rewinding (coil rewinding) work. There is no warranty on any spare parts, mechanical work or other parts.
• Warranty Period:
  • On-site service / repair (APFC, RLC, panels, stabilizers): 30 days from the date of completion of the work.
  • Motor rewinding (coil rewinding work only): 4 months (120 days) from the date of completion of the work.
  • Transformer and contract rewinding: 4 months or more, as per the quotation / agreement.
• Void Warranty: The rewinding warranty is treated as void in the following situations:
  • Burning of the motor / panel caused by improper voltage (over-voltage / under-voltage) or phase imbalance.
  • Damage caused by water ingress, moisture, chemical exposure or incorrect operation.
  • Damage to the rewinding / coil caused by mechanical faults such as bearing seizure, overloading, misalignment or external shock (physical damage).
  • Tampering with the equipment by any third-party electrician / technician other than the Company's authorised technician.

4. Safety & Liability Disclaimer

• Site Safety Standards: The factory / Client must provide the technician with a safe working environment and safety equipment (for example: proper power cut-off / main switch safety).
• Indirect / Business Loss: The Company shall not be liable for any business loss or revenue loss suffered by the factory / Client due to a sudden machine breakdown or delay in repair.

5. Emergency Service & Response Time (SLA)

• Standard Response Time: A verified technician (Verified Vendor) will be sent to the site within 24 hours of receiving the service request.
• Emergency Charge: For 24/7 emergency support or an urgent site visit, an extra emergency charge of 25% to 50% applies over and above the normal service visit charge.

6. Payment, Taxes & Jurisdiction

• Tax (GST): Applicable government tax (GST) on all service charges and quotations is payable separately.
• Late Payment Fee: If payment remains pending for more than 7 days after the quotation is approved or the work is completed, a late payment fee (interest) at the rate of 2% per day will apply.
• Official Payment: Full or partial payment for the service is acceptable only to the Company's official UPI / QR code or bank account.
• Legal Jurisdiction: In case of any legal dispute or disagreement, the matter shall be subject only to the courts of Muzaffarpur (Bihar).